Refund policy

At Proud Repeater, we want you to love what you purchase. If you are not completely satisfied, we’re here to help. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The return request is raised within 7 days of receiving the product

  • The item is unused, unwashed, and in its original condition, with original packaging, tags, and invoice

❗ Items that show signs of use, wear, or damage caused by the customer will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased during sale or clearance

  • Items marked as non-returnable

  • Personal care or hygiene-related products (if applicable)

  • Customized or made-to-order products

3. How to Request a Return

To initiate a return, please email us at:

📧 info@proudrepeater.com

Include the following details:

  • Order ID

  • Product name

  • Reason for return

  • Clear images or video of the product (for damaged/defective items)

Our team will review your request and respond within 24–48 business hours.

4. Return Pickup & Shipping

  • If the return is approved due to a damaged, defective, or incorrect product, we will arrange a reverse pickup or provide return shipping instructions at no extra cost.

  • If the return is approved for any other valid reason, return shipping costs may be borne by the customer.

5. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be issued to the original mode of payment only

  • Shipping charges (if any) are non-refundable, unless the return is due to our error

6. Replacement Policy

  • Replacements are offered for damaged, defective, or incorrect items, subject to product availability

  • If a replacement is unavailable, a full refund will be issued

7. Cancellation Policy

  • Orders can be cancelled before they are shipped

  • Once an order has been dispatched, it cannot be cancelled

  • To cancel an order, contact us immediately at info@proudrepeater.com

8. Delayed or Missing Refunds

If you haven’t received your refund:

  • Check your bank or payment provider

  • Contact your payment gateway

  • If the issue persists, email us at info@proudrepeater.com

9. Contact Us

For any questions related to returns, refunds, or cancellations, please reach out to:

📧 Email: info@proudrepeater.com